Soft Skills

Customer Service Fundamental

Brief Descriptions :

Do the basic right before delighting our customers

Topic Presented  (Highlights):

a. Knowing your customers

b. Knowing your product

c. Proactive behaviour

d. Reactive behaviour

e. Upsell

Durations : 2 days

Audience  : Customer Service and everyone that is interested

in how a service can create a much solid product.

Productivity Gain Program

Brief Descriptions :

Developing day to day skills in pursue of higher productivity in

people and organization.

Topic Presented  (Highlights):

Do it now, Organize, Repetition, Plan it, Finish It, Effective

Meeting, Email Handling.

Durations : 2 days

Audience  : Everyone, Overwhelm Employee in particular.